FAQs
Product Queries:
Is it safe for children?
Our products have been rigorously tested by independent laboratories and all makeup products are Cosmetically Certified. However, as some of our products have small caps it is recommended you keep them away from small children due to choking hazard
Will it stain my clothes?
It may. As there are so many fabrics available it is impossible for us to have tested on every type. Test on a small area first.
How do PaintGlow™ UV Products work?
Our UV Products contain special pigments that react to Ultraviolet Black Light. These pigments respond to the ultraviolet segment of the electromagnetic spectrum making them glow intensely even in complete darkness as long as a Black Light is present.
How do PaintGlow™ Glow in the Dark Products work?
Our Glow in the Dark range includes Phosphors which are a synthetic phosphorescent substance that radiates visible light after being energised. This means you have to expose the items to light for a while before they will glow in the dark. Phosphors then slowly release their stored energy over time. As they release the energy, they emit small amounts of light, which we see as an object glowing.
Why doesn’t it seem to glow?
It's a common misconception that Glow in the Dark products readily glow straight out of the packaging or tube. The level of glow will depend on how long it has been exposed to light and how thickly it has been applied to skin. We recommend charging under artificial light for best results. The Glow is a soft subtle glow, rather than an intense bright glow. This is due to the laws concerning these types of products and we have strict safety limits of how much of the phosphor ingredient we can use.
Why are my Glow in the Dark Products also UV Reactive?
Because the light reactive elements needed to make our Glow in the Dark Products 'glow' are very similar to our UV Reactive Range you get the added bonus of them being UV Reactive too!
I don't like the colour!
For Health and Hygiene reasons we are unable to take back unwanted cosmetics.
The Neon Red is very Orangey!
Theres a reason behind this. The lighter the colour, the more UV Reactive it is. Taking this into account, we didn't want a dull Red - we wanted a vibrant, bright Red colour that looks amazing and really reacts to UV Light.
Can you eat our products?
We don't recommend you eat any of our products. They are not edible and are not classed as a food product.
Are PaintGlow™ products tested on animals?
In a word - No.
Are they vegan friendly?
No. Although we try to cater for the majority of groups, our Products are not 100% Vegan Friendly at this time.
Where are the products made?
They are manufactured in the UK - a fact we are very proud of.
Orders:
How do I track my order?
You can track the current status of your order using our Order Tracking tool. Simply Login in to your account and you can track the order status.
How much do you charge for delivery?
Delivery prices vary and are worked out by real time courier rates. These rates can vary for the service, location and Courier Company.
Do you deliver outside South Africa?
No, unfortunately not.
Can you deliver to an address that is different to my billing address?
Yes. When you get to the checkout you are able to input a different delivery address.
How do you deliver?
By courier.
Shipping & Returns:
Are your products biodegradable?
No, not all our products are. If they are it will clearly state that they are biodegradable or plastic free.
Are your products from China?
No, all our products are imported from the UK. All products comply with EU & FDA cosmetic regulations and have passed UK safety assessments. Ingredients are fully listed on packaging, unlike many other brands.
Are the glitters easy to get off?
Yes, all glitters can be easily removed with a make-up wipe or face wash/soapy water.
Can I reuse the face jewels?
Yes, all of our face jewels can be reused by buying and applying our fix gel
Can I put the glitter in my hair?
Yes, our biodegradable glitters work best in your hair. Use hairspray and then sprinkle glitter on
How are your products vegan?
All our products are cosmetically certified and not tested on animals and
How do I apply the biodegradable loose glitters?
These can be added to any of our gels while wet. If you want to just use the biodegradable glitters then it's best to buy our fix gel. Sprinkle your glitter product on top of the gel and allow to dry for a few minutes. Sit back and watch the glitter sparkle and shine. Glitter will stay in place for up to 24 hours. Simply wash off with soap and water.
Payment:
When will you debit my account?
Your account will be debited when you place your order
Can I get a VAT invoice for my order?
Yes. You will receive an email when the order is dispatched which will include a VAT invoice. Please check you spam and junk mail if you do not receive this.
How long will it take to receive a refund from returned products?
We aim to process all returns within 1-2 weeks. Once your return has been processed we will issue the refund if applicable. Depending on your bank, the refund could take up to 10 days to show in your account.
How do you ensure the security of my details?
All sensitive information such as credit card details, name and address is encrypted. This means that information passed between your computer and our website cannot be read even in the event it is intercepted by someone else.